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Device Support

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At the Pickering Public Library we have various technology services for clients to access. For more information on our Maker Space, please visit the page here: https://pickeringlibrary.ca/makerspace, opens a new window  

*NEW* 1-on-1 Device Assistance

The Library is now offering 1-on-1 device assistance for you to schedule a dedicated period of time with a knowledgeable staff member to help you troubleshoot basic problems, or for you to learn more features of your new device. 

We offer help with:  

  • Laptops (Windows 10 or newer/Mac OS 11 or newer/Chromebooks only)  
  • Smartphones and Tablets (Android 8 or newer, iOS 13 or newer only)  
  • Kobo eReaders (Kobo Touch or newer only, Kindle does not support our eBook providers and Sony/Nook eReaders are no longer supported)  
  • Email and Microsoft Office Apps  
  • Any digital services offered through the Pickering Public Library (e.g. Libby, cloudLibrary, etc.)  

At this time, we cannot help with the following:  

  • Virus/Spyware 
  • File Recovery or Drive Partitioning 
  • Computer Upgrades/Disassembly 
  • Desktop Computers  
  • Specialized Software Programs (e.g. Adobe products, tax software, etc.)  

If you would like to learn how to use any of our Maker Space equipment, please book an appointment on the Maker Space page.

We offer this service every week at Central Library and every other week at George Ashe Library, but registration is required. You will also be required to sign a liability waiver. Appointments are an hour in length.

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Central Library (Mondays) George Ashe Library (Every other Wednesday)
Appointment #1 9:30 to 10:30 a.m. 5:15 to 6:15 p.m.
Appointment #2 10:45 to 11:45 a.m. 6:30 to 7:30 p.m.
Appointment #3 12:00 to 1:00 p.m. 7:45 to 8:45 p.m.

 

When registering please enter a detailed description of the problem you would like assistance with in the Details field. Bookings can be made up to 3 weeks in advance. Click the button below to make an appointment at the branch of your choice:

If you would like help with something not listed above, or aren’t sure which category your needs fall under, please send an email to help@pickeringlibrary.ca and we will let you know if we are able to assist you with your specific need.

In-Library Loanable Laptop Service

Pickering Public Library is excited to introduce our new on-site Laptop Service and all it takes is a Pickering Public Library card and a piece of Photo ID. This first come first serve service offers a laptop that can be signed out and used within the Central and George Ashe Library.  Whether you need tools for homework, business, or leisure this laptop service has you covered.  Each laptop comes pre-installed with Office Suite which includes Word, PowerPoint, Publisher, and Excel. You will also be able to take Zoom or TEAM calls with the built in camera and mic for virtual meetups. Remote printing will also be available using Paper Cut (Click here to create Paper Cut account). All computers are ready to go with just a click of the button and comes with a USB mouse for easier user experience. All laptop profile and associated files are erased after each client use to protect your privacy and ready to use for the next client.
Please note laptops must remain in the library and cannot be taken off site.
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Loanable Devices

Need a webcam? Camera? Internet? The library has several pieces of loanable tech, some of which can be taken home! Please look at some our items below. Some of these items are popular and have a long wait list, please fill out a feedback form if there's any you think we should get more of.

Featured Items

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