FAQs

• Where can I go if I need help with my taxes?

  Visit https://www.durham.ca/en/living-here/file-your-taxes.aspx, opens a new window for free Tax Clinic options in Durham Region.

  The CRA has launched a free service for eligible individuals with a lower income and a very simple tax situation to file your taxes online by answering a series of quick questions. Find out more by clicking here. 

  You can also attend one of the Pickering Public Library's introductory workshops on using Wealthsimple to learn how to file your taxes on your own. For more details, visit pickeringlibrary.ca/taxes 

• How does the Drop-In Tax Clinic work?

  Come to the Central Library (1 Esplanade S.) during one of the drop-in tax clinic hours to speak with a volunteer tax preparer. For a list of dates, visit pickeringlibrary.ca/taxes or email adults@pickeringlibrary.ca

• Do I have to live in Pickering to go to the Drop-In Tax Clinic?

  Yes, you must live in Pickering to qualify for the Drop-In Tax Clinic.

  If you do not live in Pickering, visit https://www.durham.ca/en/living-here/file-your-taxes.aspx for free tax clinic options in Durham Region.

  Even if you do not live in Pickering, you can attend one of the Pickering Public Library's introductory workshops on using Wealthsimple to learn how to file your taxes on your own. To register for a workshop visit pickeringlibrary.ca/taxes.

• What documents do I need for the Drop-In Tax Clinic?

  To have a volunteer tax preparer file your taxes, you will need the following documents:

  • All applicable tax information slips, including your T4, T4E, T4(OAS), T4(P), T5, T3, RC62, T5007, T2201 etc. 
  • If you are a homeowner, bring your final property tax bill
  • If you are renting, bring rent receipts from your landlord
  • Medical receipts, including receipts for dental bills, eyeglasses, and prescription medications
  • Any charitable donation receipts 
  • Your previous year's Notice of Assessment

• I have income tax returns from prior years (2024, 2023, etc.), can you help me file these income tax returns?

  The free software demonstrated during our tax filing workshops can be used by clients outside of the workshop to file their income tax returns from prior years. 

  Visit https://www.durham.ca/en/living-here/file-your-taxes.aspx for free Tax Clinic options in Durham Region that may be able to help you file previous tax years. 

• Can I drop off my tax documents and pick them up later?

  No, you must be present while your taxes are being completed by the volunteer during the Drop-In Tax Clinic.