Holds FAQs

  • General Questions

    Items can be renewed online, in-person, over the phone, or through the Pickering Library App available for iPhone and Android.

    To renew online, log in to your account. On the top menu, click Checked Out. Find the title(s) you wish to renew. Click the Renew button below the item. A pop-up message will let you know if your renewal was successful.

    To renew an item over the phone, please have your library card number handy.

    Holds are held at your pickup location for four days.

    You will receive an email/text message when your hold is ready for pickup, based on what notification option you opted in to on your library account. Please note not all phone carriers/plans support text messaging.

    Please note: for accurate and the most up-to-date notifications check your online account. 

    100 physical items; 10 digital items in OverDrive/Libby; 20 digital items in CloudLibrary.