You receive notifications about your account when you log in online using your library barcode and PIN. You can also choose to receive phone or email notifications regarding pre-overdue and overdue items, and items available for pick-up. You will be asked for your notification preference (phone or email) when you sign up for a library card, but this can be changed at any time in-person at any branch.
Your Account FAQs
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General Questions
Fines and fees can be paid either in-person at any Library location or online through your Library account. We accept cash, debit, or credit (except American Express).
Call our branch to discuss the concern with Borrower Services. Fees apply to items that have been lost or damaged. For lost items, please notify us as soon as possible to prevent additional fees.
The Library no longer charges late fees on items. However items that are overdue by a month are considered Lost, at which point a Lost fee plus a processing fee will be added to your account.
Please refer to the Borrowing Guide.
Library materials can be returned in the outside dropbox of any branch or in-person at the main desk of any branch, unless stated on the item that it must be returned to a specific branch.
If you’re unable to renew your library materials, your account may be restricted, you may have reached the renewal limit, or someone else may have the title on hold. Your account is restricted if you have fines/fees exceeding $20 or lost materials on your account. We would need to take a look at your account to be sure of the reason, so please contact us for assistance at 905-831-6265.
Renewal limits vary depending on the item collection and whether there are holds or not. Please refer to the Borrowing Guide.
Yes, you can pause a hold that is “not ready for pickup.” While your hold is paused, you will continue to move ahead on the waiting list, but the hold will not be sent to your pickup location while it is paused. Use this option to manage your holds when you are away or don't have time to read. To pause a hold, log in to your account and go to Holds.
If a hold is already placed you will need to contact the branch to change the pick-up location
Holds are held at your pickup location for four days.
Please visit the PPL branch you selected as the pickup location for your hold. Holds are filed alphabetically by the first three lettters of your last name, then the last 4 numbers of your library barcode number.
You will receive an email/text message when your hold is ready for pickup, based on what notification option you opted in to on your library account. Please note not all phone carriers/plans support text messaging.
Please note: for accurate and the most up-to-date notifications check your online account.
We do not keep records of what you've checked out. However, you can turn on the Borrowing History feature in your account to keep track of titles you check out going forward.
Please note: before you turn on Borrowing History in your My PPL account, you must let Library staff know so that they can enable the feature on your account in the ILS system as well (Borrowing History is a two-step opt-in feature).
Longer checkout periods are available for some titles. Please ask about vacation loans when checking out your materials.
50 physical items (note: there is a limit of 5 video games per card); 20 digital items in Cloud Library; 10 items in OverDrive/Libby; 5 items per month in hoopla.
Your barcode is your library card number. It contains 14 numbers and starts with 23081. The first time you log in, you'll create a username. You can log in with your username from then on. Or you can continue to use your barcode.
Your PIN is the last 4 numbers of the phone number you registered with when you got your library card. It is used to verify your account online and at our self check-out stations.
100 physical items; 10 digital items in OverDrive/Libby; 20 digital items in CloudLibrary.