Top Questions

Items can be renewed online, in-person, over the phone, or through the Pickering Library App available for iPhone and Android.

To renew online, log in to your account. On the top menu, click Checked Out. Find the title(s) you wish to renew. Click the Renew button below the item. A pop-up message will let you know if your renewal was successful.

To renew an item over the phone, please have your library card number handy.

All three Library locations have a photocopier. 

Photocopier costs:

Black & White copies (Letter/Legal): 10 cents a page
Colour copies (Letter/Legal): 50 cents a page

Black & White copies (Tabloid): 20 cents a page
Colour copies (Tabloid): $1.00 cents a page

Yes, library cards are required to log in to public computers. If you do not have a library card, please speak to staff about getting registered for one. Public computers are available on a first-come-first-served basis.

The Central Library and George Ashe Library have a fax machine for public use. The following rates apply: $1 for the first page; 50 cents each additional page for local numbers; $2 for the first page; $1 each additional page for long distance within North America; $4.00 per page for International faxes.

Yes! All Library branches offer free parking on-site.

Yes, you can pause a hold that is “not ready for pickup.” While your hold is paused, you will continue to move ahead on the waiting list, but the hold will not be sent to your pickup location while it is paused. Use this option to manage your holds when you are away or don't have time to read. To pause a hold, log in to your account and go to Holds.

You will receive an email/text message when your hold is ready for pickup, based on what notification option you opted in to on your library account. Please note not all phone carriers/plans support text messaging.

Please note: for accurate and the most up-to-date notifications check your online account. 

The Maker Space area cannot be reserved by outside groups. For inquiries about this space, please contact help@pickeringlibrary.ca

Event information can be found under the Events tab at the top of the library website.

Please call staff at 905-831-6265 x. 6239 or email us at roombooking@pickeringlibrary.ca

Cancellations must be made during business hours Monday to Friday. 

Your PIN is the last 4 numbers of the phone number you registered with when you got your library card. It is used to verify your account online and at our self check-out stations.

All children under 14 require the signature of a parent or guardian to get a library card.

Log in to the library website. In the top right-hand corner, select Log In/My PPL. Use your library barcode as your username (until you create a username) and your PIN is the last four digits of your phone number.

You can sign up for a library card at any of our branches. Read about what you need to bring with you to Get a Library Card.

Lending limits vary depending on the item collection. Please see our Borrowing Guide for details.